To best leverage your customer relationship management (CRM) system, you'll need to understand the features commonly found across CRM software. Most platforms include some sort of customer contact ...

We list the best contact management software, to make it simple ... Additionally, many Customer Relationship Management (CRM) platforms are now increasingly built into contact management software - in ...

Customer Master Data Management (CMDM) is about collecting and maintaining accurate customer information across an ...

Learn about the rigorous testing framework we've used to rate, review, and compare market-leading CRM software for businesses of all sizes ...

Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or ...

Do you need to improve agent performance at your contact center? Here’s 6 ways AI tools can boost agent productivity, ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a ...

Constant Contact easily makes the shortlist ... marketing, and customer care teams. As well as campaign management, there are also reporting and analytics features to keep track of your engagement ...

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

A recent NICE webinar explored the ways to best equip agents with AI-powered tools to improve the customer experience.