Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

Liz O’Donnell, Working Daughter 5. FACILITATE USER ENGAGEMENT THROUGH A MOBILE APP THAT GIVES CUSTOMERS A VOICE. For my company, Mamava, there is a distinct difference between the parents who ...

I’d like to share how my company keeps our customers happy so you can do the same. It starts by thinking about customer satisfaction before it’s ever in jeopardy. To keep your customers happy ...

One of my favorite ways to measure a customer’s satisfaction level with a company or brand is by using the Net Promoter Score (NPS) question, which is, “On a scale of zero to 10, how likely ...

Customer-obsessed companies are making this major change The big B2B shakeup involves focusing on more than just the company’s needs. 10 reasons why a happy employee is even more important than ...

The best thing a business can do to incorporate transparency is to provide straightforward policies. Customer experience is everything, and unless customers feel respected and appreciated, they will ...

Discover effective strategies to transform unaware and unconvinced non-customers into loyal customers with tailored solutions ...

The issue is "lower-income consumers do constitute a disproportionate amount of the customer base for McDonald ... macroeconomic factors outside a company's control and McDonald's can focus ...

Financial service MoneyGram announced a hack and cybersecurity issue that has impacted the company, resulting in ... messages to end MoneyGram urges customers to keep an eye on free credit reports ...

The company removed them during the beginning of the pandemic in 2020. “Our customers are asking for it, and our baristas are saying it would help them” speed up orders, Niccol said on the call.

This solution allows businesses to train their workers and educate customers. The company is rapidly expanding its customer count and contract value, with its average contract increasing fourfold ...