IFS, the leading provider of enterprise cloud and Industrial AI software, announced that TDC NET, Denmark's largest provider ...

SuccessKPI announced its new AI-powered Workforce Management (WFM) solution to enable more precise traffic forecasting and ...

IFS, the leading provider of enterprise cloud and Industrial AI software, today announced that TDC NET, Denmark's largest ...

The bill proposes significant reforms in areas such as job security, flexible working, pay transparency, and union rights.

FLOW from Kyvos has been recognized as the 'Most Innovative AI-Powered WFM Suite' at the 14th Edition of the BPO Innovation ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

The workforce management market is expected to be valued at US$ 8,877.4 million in 2024. The market is expected to progress ...

Home Group achieves a 20% increase in contact centre scheduling efficiencies with Calabrio WFM via Business Systems ...

Automatic Data Processing Inc., the human resources software provider, is in talks to buy WorkForce Software for about $1.2 ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the launch of Nextiva Workforce Scheduling, an expansion of the company's workforce engagement management ...