The future looks bright for CX leaders, with AI radically transforming the structure, operations, and capabilities of teams.

Five of the most common and complex challenges organizations face in putting large language models into production and how to ...

To ensure the smooth functioning of the IT department, it is essential to establish a well-structured IT audit department.

Yesterday saw a new milestone for an engineering construction industry Connected Competence scheme, with clients and employers agreeing to a new measurement tool that will ensure the programme is ...