1.Try to perform a clean boot in Windows to determine whether a background program is interfering with Office program. 2.Please try to remove the "OneDrive Cached Credential via go to Control Panel > User Accounts > Credential Manager, check if there’s any “OneDrive” credentials, if so, remove the credentials.

About “something went wrong” error message, to narrow down the situation, please help to confirm the following information: a. Clear the browser cache, or try with another browser. b. Change to another network environment. If you’re currently using a company network, check if the issue persists in a home network.

Uninstall OneDrive Search through the user's AppData folder and delete absolutely everything named after OneDrive (it's a long list that includes caches, logs, a whole host of stuff) When all of that is gone, reboot, reinstall OneDrive and you should be ok.